The Ministry of Health has made further contacts available due to the high load of coronavirus information lines. In October, a new call centre was created with the support of private companies. One of the telephone operators provided technological support, the banks helped with staff. The technology company provided financial support. This makes the line work successfully. Daily capacity is 2500 calls a day. During their operation, they received almost 60 thousand calls.

The aim of the establishment of an information link established under the Ministry of Health was to give people the opportunity to obtain as much information and answers as possible. Until then, operating lines had difficulty in prosecuting calls. The Health Department has helped set up private sector partners. Slovak It provided free 0800 and technical support to Telekom for 12 months. Slovenská sporiteľňa helped with staffing. It has dedicated trained professional operators. The payments to other operators are paid by Global Payments and Tatra banka.

For the management of the Ministry of Health, the State Secretary of the Department, Peter Stachura, thanked the companies. You did a very good thing that helps people and society as a whole, Thank you State Secretary MZ SR Peter Stachura. He also thanked all intel workers, their daily help and advice. In October, the Slovak savings bank, in cooperation with the Ministry of Health of the Slovak Republic, allocated a team of 10 experienced operators who deal with an enormous number of questions to the public, thus helping to cope with the effects of the pandemic. saysDirector of the Client Centre of the Slovak Savings Bank Slávek Mynář. As he added, the support of our bank's operators was due to end at the end of the year, but we perceive the extraordinary situation and we extend it to January. We have done this because we have seen the need to act quickly and with good technical security, and Dušan Švalek, the director of SlovakTelekom for Slovakia, explained. As he added, it was not just the management decision, but also the employees. Our participation in the Call Centre assistance represents financial participation and support. We see this as an expression of shared responsibility, stated Martin Grega from Global Payments management. Another partner who supported the establishment and functioning of the line is Tatra banka.

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